Wednesday, 29 May 2013

Stihl Policy change.

We have had notification about a major change to the Stihl Mail Order Policies. From June 3rd we and any other Stihl dealer will not be able to send any product produced by Stihl, from keyrings to chainsaws to clothing. To purchase these products their needs to be a hand over face to face sale. Orders can be rserved by phone and the internet but you must come into the shop to pick them up.

What does this mean?

Well I suppose for the small Stihl dealers like ourselves it's good news as we will get more footfall into our shop from the local tree surgeons, landscapers and domestic users. Improved  footfall in the shop is what we are aiming to do this year as we now have good internet presence which is improving week by week but it is the face to face sales we enjoy most. It's good to speak to the customers about the equipment to see what they do and don't like and where improvements could be made plus also when customers are in the shop they seem to go out with more than they anticipated haha!
I suppose for the big dealers whom have been around for a long time, the Stihl policy will be very frustrating as their customers base will be all over the UK, so now they can't send out Stihl will make things difficult for them. This will surely see a huge increase in the competing brands like Husqvarna, Echo and Johnson Red, Husqvarna will see the biggest increase. Stihl will always sell their machines and customers will drive to the nearest dealer to pick up a Stihl but the clothing, PPE, tools and accessories might take a slump as the customer will want to order these from the comfort of there home and get them delivered.

Time will tell if Stihl have made the right decision but the world is evolving and so is the way we shop, internet is only going to get bigger and bigger, you can shop in bed, in the bathroom, in the garden having a beer and if Stihl think they can say 'no' we are not letting you then they may regret it. They have took a stance and if other companies follow I'm not sure....Prices may rise now as it's the internet that has driven the prices down which for us is good but for the end user in the current climate will be very trying.

Friday, 3 May 2013

Petzl Zigzag Recall

It's been a strange month here at Skyland, we had the explosion of the Petzl Zigzag going on sale, the orders were flying in much so that we couldn't fulfill demand because of the slow release of the product from Petzl.

And then bang! An accident occurs from a climber  in Germany and the Zigzag gets recalled, this is the first dealings we have had with a recall and we have to say Lyon Equipment and Petzl have been exemplary in dealing with the returns. They have made it easy for the customers and also the dealers (ourselves).

We hope to be able to bring the Zigzag Mark 2 to you in January 2014 which we are sure will be once again a fantastic tool but just that bit stronger where it failed. Our findings of the Zigzag where excellent, we ran it on Marlow 13mm rope and the smoothness when descending and the ease of ascending made it a winner with us and I personally wouldn't have gone back to my prussik loop...

Website Updates

May will be the month that we add a ROPE ACCESS category to the top of the front page. It will have every product on one page which can be filtered out to specific items. We are mainly an arb company so we don't want rope access buyers trawling through the site coming across chainsaws and the like, it will only get you frustrated and end up leaving the site. We want to make the shopping experience a quick and easy one as we know time is of very little these days.

New Products 

We are adding new products all the time and here is a small list of some of the new products

  1. Petzl Simba Childrens Harness - Simba
  2. Ortlieb X- Plorer Waterproof Bag - Ortlieb - X-plorer
  3. Petzl Footape - footape
  4. Petzl Pantin - pantin
  5. Throwpod - throwpod
  6. SIP T-Shirt - sip t shirt